Shipping and payment

Frequently asked questions

How do I pay for my order?

You can choose to pay for your order by card (we accept Visa and Mastercard), via PayPal or by invoice. You can choose to receive the invoice by mail or by e-mail. If you choose a paper invoice, an additional invoice fee of 4€ incl. VAT will be charged. The invoice will be sent together with your signs, assuming you do not provide a different billing address. For invoices sent by e-mail, an additional fee of 3,08€ incl. VAT will be charged. The payment terms for invoices are 20 days. In the event of failure to pay, a reminder fee of 5€ plus penalty interest in accordance with the relevant law will be payable.

How can I get my order VAT-free?

If you are placing orders for a company, you can get your order VAT-free. You will need a registered VAT number valid for orders within the EU. Enter your VAT registration number on the same page as your address information. To check your VAT registration number, visit the following page: VIES. Companies that do not fill in a valid VAT number will be charged 20% non-deductible VAT.
Private individuals will be charged 20% VAT.

How much is shipping and handling?

Depending on the size, weight or value of the order we offer these shipping methods:
Letter (no tracking): 3.99 EUR (3.24 excl. VAT.)
Letter (tracked): 5.99 EUR (4.87 excl. VAT.)
Parcel (tracked): 11.99 EUR (9.75 excl. VAT.)

Can I return the sign if I'm not satisfied?

If for any reason you are dissatisfied with your order, then we are dissatisfied too. That’s why all our customers are covered by our satisfied customer guarantee. In order to ensure that we can help you in the best way, please contact us with your issue as soon as possible at

How long is the delivery time?

Vinyl lettering: 4-7 business days.
Plastic signs, name badges and plastic label signs (engraving), contour-cut signs: 5-8 business days.
Aluminium signs, plastic signs (colour printing), name badges (colour printing), acrylic signs, brass signs, wood signs, magnetic signs, posters, decals, brass label plates, roll-ups, banners and hygiene screens: 5-10 business days.

Can´t find the answer to your question?

Telephone: +44 1489 326052

Mon-Fri 9 am-3 pm (closed 12 am-1 pm)

Or use this form

If you have an order or invoice number, please quote this when contacting us. It makes it easier for us when we try to help you with your question.

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