Subscribe to our newsletter to receive news and offers.
For each new subscriber, Signomatic donates 3 EUR to the initiative 'Signomatic supports'. Read more.
Where can I find a copy of my Invoice?
If you have an account registered with us, you can log in via this link. Under the tab My orders and under Previous orders you can click Invoice for the order in question and download a copy of your invoice
Where can I find a copy of my receipt?
If you have an account registered with us, you can log in via this link. Under the tab My orders and under Previous orders, you can click on Receipt for the order in question and download a copy of your receipt.
Where can I find a copy of my order information?
If you have an account registered with us, you can log in via this link. Under the tab My orders and under Previous orders you can click on Show for the order in question, then you will proceed to the order confirmation. If you want a copy of the order confirmation in PDF form, please contact our customer service.
If you do not have a registered account with us, contact our customer service via email or telephone and we will be happy to help you!
How do I pay for my order?
You can choose to pay for your order by card (we accept Visa and Mastercard), via PayPal or by invoice. You can choose to receive the invoice by mail or by e-mail. If you choose a paper invoice, an additional invoice fee of 4€ incl. VAT will be charged. The invoice will be sent together with your signs, assuming you do not provide a different billing address. For invoices sent by e-mail, an additional fee of 3,08€ incl. VAT will be charged. The payment terms for invoices are 20 days. In the event of failure to pay, a reminder fee of 5€ plus penalty interest in accordance with the relevant law will be payable.
How can I get my order VAT-free?
If you are placing orders for a company, you can get your order VAT-free. You will need a registered VAT number valid for orders within the EU. Enter your VAT registration number on the same page as your address information. To check your VAT registration number, visit the following page: VIES. Companies that do not fill in a valid VAT number will be charged 20% non-deductible VAT.
Private individuals will be charged 20% VAT.
How much is shipping and handling?
Depending on the size, weight or value of the order we offer these shipping methods:
Letter (no tracking): 3.99 EUR (3.24 excl. VAT.)
Letter (tracked): 5.99 EUR (4.87 excl. VAT.)
Parcel (tracked): 11.99 EUR (9.75 excl. VAT.)
Can I return the sign if I'm not satisfied?
How long is the delivery time?
Vinyl lettering: 4-7 business days.
Plastic signs, name badges and plastic label signs (engraving), contour-cut signs: 5-8 business days.
Aluminium signs, plastic signs (colour printing), name badges (colour printing), acrylic signs, brass signs, wood signs, magnetic signs, posters, decals, brass label plates, roll-ups, banners and hygiene screens: 5-10 business days.