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What do I do if I have not received my order?
If you have not received your order, we recommend that you first check if you have provided us with the correct information. After that, we ask you to check once more if the advised delivery time has passed. If you have provided the correct information and the delivery time has passed, please contact our customer service and we will help you as soon as we can!
Where can I find a copy of my Invoice?
If you have an account registered with us, you can log in via this link. Under the tab My orders and under Previous orders you can click Invoice for the order in question and download a copy of your invoice
Where can I find a copy of my receipt?
If you have an account registered with us, you can log in via this link. Under the tab My orders and under Previous orders, you can click on Receipt for the order in question and download a copy of your receipt.
Where can I find a copy of my order information?
If you have an account registered with us, you can log in via this link. Under the tab My orders and under Previous orders you can click on Show for the order in question, then you will proceed to the order confirmation. If you want a copy of the order confirmation in PDF form, please contact our customer service.
If you do not have a registered account with us, contact our customer service via email or telephone and we will be happy to help you!
What happens if I provide incorrect information?
If you have provided incorrect information such as delivery or invoice address, e-mail address or telephone number, etc., contact our customer service directly and we will make sure to change the information in time.
How do I pay for my order?
You can choose to pay for your order by card (we accept Visa and Mastercard), via PayPal or by invoice. You can choose to receive the invoice by mail or by e-mail. If you choose a paper invoice, an additional invoice fee of 4€ incl. VAT will be charged. The invoice will be sent together with your signs, assuming you do not provide a different billing address. For invoices sent by e-mail, an additional fee of 3,08€ incl. VAT will be charged. The payment terms for invoices are 20 days. In the event of failure to pay, a reminder fee of 5€ plus penalty interest in accordance with the relevant law will be payable.
How can I get my order VAT-free?
If you are placing orders for a company, you can get your order VAT-free. You will need a registered VAT number valid for orders within the EU. Enter your VAT registration number on the same page as your address information. To check your VAT registration number, visit the following page: VIES. Companies that do not fill in a valid VAT number will be charged 20% non-deductible VAT.
Private individuals will be charged 20% VAT.
How much is shipping and handling?
Depending on the size, weight or value of the order we offer these shipping methods:
Letter (no tracking): 3.99 EUR (3.24 excl. VAT.)
Letter (tracked): 5.99 EUR (4.87 excl. VAT.)
Parcel (tracked): 11.99 EUR (9.75 excl. VAT.)
Can I return the sign if I'm not satisfied?
If for any reason you are dissatisfied with your order, then we are dissatisfied too. That’s why all our customers are covered by our satisfied customer guarantee. In order to ensure that we can help you in the best way, please contact us with your issue as soon as possible at firstname.lastname@example.org.
How long is the delivery time?
Vinyl lettering: 4-7 business days.
Plastic signs, name badges and plastic label signs (engraving), contour-cut signs: 5-8 business days.
Aluminium signs, plastic signs (colour printing), name badges (colour printing), acrylic signs, brass signs, wood signs, magnetic signs, posters, decals, brass label plates, roll-ups, banners and hygiene screens: 5-10 business days.
How do I track my delivery?
Depending on your order's size, weight, value or your own active choice, your order can be delivered either as a letter, a traceable letter or a package.
In cases where your order has been sent as a traceable letter or package, you will receive a clickable tracking link via email. Please be aware that it may take up to 24 hours for the tracking link to become active.
Why did I not receive my invoice?
Invoice via e-mail
If you have selected an invoice via e-mail when you placed your order, we will send an invoice to the specified e-mail address in connection with the order being sent from us. If you have received an email from us that your order has been sent but have not received an invoice, please check your spam. Do you need to get the invoice again? Contact our Customer Service and we will help you!
If you have selected a paper invoice when you placed your order, the invoice will be sent to the invoice address specified. If the delivery and invoice address are the same, the invoice is sent together with the products. If you have entered a separate invoice address, the invoice will be sent in a letter by post.
What do I do if a sign is broken or incorrect?
Our biggest goal is for you to feel satisfied when shopping from Signomatic. Of course, if you receive a product that is defective or has the wrong design, we want to help you as soon as possible! Email the following information to us at email@example.com :
E-mail address at which the purchase is registered
Attach a picture of the product
A brief explanation of the problem
Our customer service team will get back to you as soon as possible!