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Can I upload Excel files?
Yes, please email your file to firstname.lastname@example.org and we will help you with the upload.
Can I get help with ordering?
Of course. Please contact us at email@example.com or call us at +44 1489 326052 and we will assist you with your signs.
Why is my order paused?
If for some reason your card payment has not been completed, your order will be paused. You will also receive an email to your specified E-mail address with a link where you can either try to make the payment again or choose another payment method.
If your order is paused without you having received an email to your specified e-mail address, you are welcome to contact our customer service and we will help you as soon as possible!
How do I remove unwanted objects from the sign?
To remove an image or a text object, first select the item by clicking on it. Then click the red cross that appears to the right of the object.
How do I adjust the image which I uploaded to use on the sign?
You can enlarge or reduce the size of your pictures exactly as you want. A double-ended arrow will appear when you place the mouse pointer on any corner of the image. Using the mouse to pull in or out, you can enlarge or reduce the size of the image.
How do you order signs?
You can start by either creating your own sign design on the Design Page or use one of our example signs and adapt it to your own requirements. Once you are satisfied with your sign, add it to the basket. You can move directly to the checkout by clicking on the “Go to checkout” button or stay on the page to design more signs. At the checkout, you complete your address details and select your desired payment method.
Can I re-order signs that I previously ordered?
Yes. Log in to the Customer Zone using your e-mail address and password. You can view your previous orders in the Customer Zone. Click on a previous order and then on the sign you want. This will take you back to the Design Page and you can re-order the sign or change the design of the sign before adding it to the basket.
Can I order more than one sign per order?
Yes. You can design and order several signs in a single order. On the Design Page, you can add the desired number of signs to the basket and also get an overview of your products. Once you are happy with your order, you can proceed to the checkout. At the checkout, you can review your signs once again before you complete your order.
How can I order several signs with exactly the same design?
To order several signs with the same design, you just need to add one sign to your basket. The basket will then display a box in which you can change the number of signs by manually entering the required quantity. You can also change the quantity by clicking the plus sign or the orange “Add to basket” button until you have the required number of signs in the basket.
How do I add text(s) to the sign with different fonts/text sizes?
If you want to add a text to the sign with varying font or text size, choose to add several objects to the sign. You add an object by clicking on the “Add text” box. You can then adjust the text and size of each individual object as you wish.
Where can i find the images that I previously uploaded?
You can find your previous images in the design tool under images.
Can I add my own image or logo to the sign?
Yes, on our Design Page you can upload your own image or logo. Depending on the size of the sign, the JPG, BMP, GIF, PNG or TIFF formats may be sufficient, but we always recommend vectorised images such as PDF, EPS or SVG for the best quality, if possible. The general recommended resolution for images is 100 ppi. Printing from a lower resolution works less well and can result in blurry/pixelated images. Would you like to know if your image is of a sufficiently high quality? Upload your image or logo to our Design Page. For most formats, the recommended maximum height and maximum width is displayed under the image.
Please note that we are able to translate RGB, HEX, and RAL codes for production, our digital printers print in CMYK. It is important to remember that colours will appear differently when printed on physical surfaces than in digital formats. Namely, bright colours such as vibrant, light greens and yellows will not look the same printed on metal or paper as they do when backlit on a screen.
Can I make changes to the design of my order after I have purchased / confirmed my order?
If you have placed your order with an invoice as the payment method, you have the opportunity to edit the design of your order, by following the link in the first order confirmation email you receive.
If you have registered an account with us and placed your order using invoice as a payment method, you can also log in afterwards and make changes to your order as long as it has not yet been sent to production.
If you have not registered an account with us or have chosen a different payment method, please contact our customer service directly and we will assist you as soon as possible!
How does the Design Page work?
The Design Page is a digital design tool for creating and customizing your signs according to your needs. In the Design Page, you can use the menu to change material, size, shape, color, add text, and even upload your own images or use our images from the image archive. When you are satisfied with your sign, check the size and then add it to your shopping cart.
Please note that all our signs are displayed in millimeters.